author = "S{\'e}rgio Guerreiro",
   title = "Using Markov Theory to Deliver Informed Decisions in Partially Observable Business Processes Operation",
   journal = "International Journal of Operations Research and Information Systems (IJORIS)",
   volume = 9,
   pages = "53--72",
   publisher = "IGI Global",
   number = 2,
   year = 2018,
   month = jan,
   BibTexOrigem = "13885 www.Inesc-ID.pt 2019-07-18"

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