author = "Carlos Alberto Louren{\c c}o dos Santos and Armindo Rebelo and C. Ferreira and Jos{\'e} Manuel Nunes Salvador Tribolet",
   title = "Identification of the risk associated to a process on hospital emergency service: {A} case study",
   booktitle = "ISHIMR 2005 - Tenth International Symposium on Health Information Management Research",
   location = "Thessalonik, Greece",
   year = 2005,
   month = sep,
   BibTexOrigem = "2546 www.Inesc-ID.pt 2019-06-19"

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