author = "Denny Vrandecic and H. Sofia Pinto and York Sure and Christoph Tempich",
   title = "The {DILIGENT} Knowledge Processes",
   journal = "Journal of Knowledge Management",
   volume = 9,
   pages = "85-96",
   publisher = "EmeraldInsight",
   number = 5,
   year = 2005,
   month = oct,
   BibTexOrigem = "2636 www.Inesc-ID.pt 2019-07-20"

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