author = "Rui Alves",
   title = "Caso de Estudo em Engenharia Organizacional: do n{\'\i}vel operacional ao meta-n{\'\i}vel, the practitioner´s approach",
   school = "Universidade da Madeira",
   year = 2007,
   month = oct,
   type = "Master's Thesis",
   BibTexOrigem = "2802 www.Inesc-ID.pt 2019-05-24"

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