author = "Paula Cristina Negr{\~a}o Ventura Martins and Alberto Rodrigues da Silva",
   booktitle = "Encyclopedia of Networked and Virtual Organizations",
   title = "Process Management Methodology",
   publisher = "Idea Group Reference",
   year = 2008,
   month = jan,
   BibTexOrigem = "4443 www.Inesc-ID.pt 2019-07-16"

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