author = "Luis Lap{\~a}o and {\'A}lvaro Rebuge and Miguel Mira da Silva and Rui Gomes",
   title = "{ITIL} Assessment in a Healthcare Environment",
   journal = "Studies in Health Technology and Informatics",
   volume = 150,
   pages = "76-80",
   publisher = "IOS Press",
   number = 1,
   year = 2009,
   month = aug,
   BibTexOrigem = "6090 www.Inesc-ID.pt 2019-07-16"

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