author = "Carlos Mendes and Miguel Mira da Silva",
   title = "Controlo de Custos Operacionais em Inform{\'a}tica",
   booktitle = "4{\textordfeminine} Confer{\^e}ncia Ib{\'e}rica de Sistemas e Tecnologias de Informa{\c c}{\~a}o (CISTI 2009)",
   year = 2009,
   month = jun,
   BibTexOrigem = "6094 www.Inesc-ID.pt 2019-06-17"

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