author = "Carlos Mendes and Miguel Mira da Silva",
   title = "- Controlo de Custos Operacionais de Inform{\'a}tica - Resultados",
   booktitle = "9{\textordfeminine} Confer{\^e}ncia da Associa{\c c}{\~a}o Portuguesa de Sistemas de Informa{\c c}{\~a}o (CAPSI 2009)",
   year = 2009,
   month = oct,
   BibTexOrigem = "6095 www.Inesc-ID.pt 2019-07-16"

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