@Inproceedings{RubenPereira_6_2010,
   author = "Ruben Pereira and Miguel Mira da Silva",
   title = "Modelo de Maturidade Para Implementar {ITIL} v3",
   booktitle = "5{\textordfeminine} Confer{\^e}ncia Ib{\'e}rica de Sistemas e Tecnologias de Informa{\c c}{\~a}o (CISTI 2010)",
   year = 2010,
   month = jun,
   BibTexOrigem = "7084 www.Inesc-ID.pt 2018-12-11"
}





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