author = "Artur Caetano and Marielba Zacarias and Pedro Manuel Moreira Vaz Antunes de Sousa and Ant{\'o}nio Rito Silva and Jos{\'e} Manuel Nunes Salvador Tribolet",
   booktitle = "Managing Worldwide Operations and Communications with Information Technology",
   title = "{A} Framework for Business Process Modelling and Alignment",
   publisher = "Mehdi Khosrow-Pour (Editor), I",
   year = 2008,
   month = apr,
   BibTexOrigem = "7517 www.Inesc-ID.pt 2019-07-16"

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