author = "Sarah Vilarinho and Miguel Mira da Silva",
   booktitle = "ENTERprise Information Systems",
   title = "Risk Management Model in {ITIL}",
   publisher = "Springer",
   year = 2011,
   month = oct,
   BibTexOrigem = "7974 www.Inesc-ID.pt 2019-07-16"

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