author = "Nelson Gama and Raul Nunes da Silva and Miguel Mira da Silva",
   title = "Using People-{CMM} for Diminishing Resistance to {ITIL}",
   journal = "International Journal of Human Capital and Information Technology Professionals",
   volume = 2,
   pages = "29-43",
   publisher = "IGI",
   number = 3,
   year = 2011,
   month = sep,
   BibTexOrigem = "7977 www.Inesc-ID.pt 2019-07-16"

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