@mastersThesis{TiagoMiguelRodriguesSimoes_7_2017, author = "Tiago Miguel Rodrigues Sim{\~o}es", title = "Automatizando o Processo de Resposta a Posts das Redes Sociais da {TAP}", school = "Instituto Superior T{\'e}cnico", year = 2017, month = jul, type = "Master's Thesis", BibTexOrigem = "11865 www.Inesc-ID.pt 2019-02-20" }