author = "Ricardo Jo{\~a}o Rodrigues Fonseca Mendes and Jo{\~a}o Mateus and Eduardo Silva and Jos{\'e} Manuel Nunes Salvador Tribolet",
   title = "Applying Business Process Modeling to Organizational Change",
   booktitle = "American Conference on Information Systems (AMCIS) 2003",
   location = "Tampa, Florida, USA",
   year = 2003,
   month = aug,
   BibTexOrigem = "1247 www.Inesc-ID.pt 2019-07-23"

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