author = "Jo{\~a}o Pedro Marques Pombinho and Jos{\'e} Manuel Nunes Salvador Tribolet",
   title = "Service System Design and Engineering {A} value-oriented approach based on {DEMO}",
   booktitle = "Third International Conference on Exploring Service Science, IESS 2.1",
   location = "Geneva, Switzerland",
   year = 2012,
   month = feb,
   BibTexOrigem = "8076 www.Inesc-ID.pt 2019-07-23"

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