author = "Carlos P{\'a}scoa and Marco Moreira and Jos{\'e} Manuel Nunes Salvador Tribolet",
   title = "Effectiveness Index as an Organizational Cockpit Instrument",
   booktitle = "CENTERIS 2012 - Conference on ENTERprise Information Systems",
   location = "Vilamoura, Portugal",
   year = 2012,
   month = oct,
   BibTexOrigem = "8424 www.Inesc-ID.pt 2019-07-23"

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