Ongoing Supervisions

PhD Theses

PhD Theses: 7

Ruben Filipe de Sousa Pereira
A Framework for Implementing IT Governance
PhD Thesis at Instituto Superior Técnico, work in progress [bibTex]
Carlos Manuel Martins Mendes
An Approach Based on DEMO for Managing Service Quality
PhD Thesis at Instituto Superior Técnico, work in progress [bibTex]
Paulo José Caramelo de Figueiredo
Analysing Costs in IT Service Organizations
PhD Thesis, work in progress [bibTex]
Diogo Alexandre Breites de Campos Proença
Digital Preservation of IT Services
PhD Thesis, work in progress [bibTex]
João Paulo Correia dos Santos
Measuring the Value of IT Services
PhD Thesis, work in progress [bibTex]
Nelson Fernando Pinheiro da Gama
Reference Architecture for IT Governance
PhD Thesis at Instituto Superior Tecnico, work in progress [bibTex]
Carla Maria Paulo Farinha
Requirements Elicitation with Focus Groups
PhD Thesis at Instituto Superior Tecnico, work in progress [bibTex]

MSc Theses

MSc Theses: 12

Ana Lúcia Vieira
A CRM Approach for Implementing ITIL
MSc Thesis at Instituto Superior Técnico, work in progress [bibTex]
Maria Mar Rosa
A Method for Identifying IT Services Using Incidents
MSc Thesis at Instituto Superior Técnico, work in progress [bibTex]
André Lourenço
Analysing costs and profitability with process-based ABC
MSc Thesis at Instituto Superior Técnico, work in progress [bibTex]
Ana Karina Gomes
Advisors: Prof. André Vasconcelos and Miguel Mira da Silva
Arquitectura Organizacional para Implementação de IT Governance na Administração Pública
MSc Thesis at Instituto Superior Técnico, work in progress [bibTex]
Tiago Vieira
Advisors: Prof. André Vasconcelos and Miguel Mira da Silva
Implementação de Arquitectura para Disponibilização de Serviços Electrónicos Pan-Europeus
MSc Thesis at Instituto Superior Técnico, work in progress [bibTex]
David Dias
Advisors: Miguel Mira da Silva and Prof. Luis Lapão (IHMT)
Method for Improving Healthcare Operational Processes
MSc Thesis at Instituto Superior Técnico, work in progress [bibTex]
Sarah Vilarinho
Modelação de Gestão de Riscos Empresarial
MSc Thesis at Instituto Superior Técnico, work in progress [bibTex]
Diogo Jesus
Modelling IT Startups
MSc Thesis at Instituto Superior Técnico, work in progress [bibTex]
Tiago Rosário
Reference Architecture for Implementing IT Auditing
MSc Thesis at Instituto Superior Técnico, work in progress [bibTex]
Ricardo Freitas
Service design in the banking industry using DEMO
MSc Thesis at Instituto Superior Técnico, work in progress [bibTex]
Mário Almeida
Specifying Customers’ Expectations using DEMO-based SLAs
MSc Thesis at Instituto Superior Técnico, work in progress [bibTex]
Henrique Graça
Using DEMO for Improving Email Communication
MSc Thesis at Instituto Superior Técnico, work in progress [bibTex]

Finished Supervisions

PhD Theses

PhD Theses: 1

2020

Rita Marques
Gamification in a corporate environment
PhD Thesis at IST/Universidade de Lisboa, Jul. 2020 [bibTex]