author = "Tiago Miguel Rodrigues Sim{\~o}es",
   title = "Automatizando o Processo de Resposta a Posts das Redes Sociais da {TAP}",
   school = "Instituto Superior T{\'e}cnico",
   year = 2017,
   month = jul,
   type = "Master's Thesis",
   BibTexOrigem = "11865 www.Inesc-ID.pt 2020-08-05"

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