@mastersThesis{RicardoCostaDiasRei_6_2019,
   author = "Ricardo Costa Dias Rei",
   title = "Multi-lingual automatic reply for customer support",
   year = 2019,
   month = jun,
   type = "Master's Thesis",
   BibTexOrigem = "13667 www.Inesc-ID.pt 2020-07-10"
}