author = "Sara Alexandra Teixeira da Silva",
title = "Ticket Management on ServiceNow",
school = "Iscte",
year = 2018,
month = dec,
type = "Master's Thesis",
BibTexOrigem = "13938 www.Inesc-ID.pt 2021-01-16"
You may copy/past the above, or you may click here to export itThis is a recent BibTex adaptation in test which probably do not cover all the conversions needed