author = "M{\'o}nica Siu do Ros{\'a}rio Valverde",
   title = "Chatbot in the Online Provision of Government Services",
   type = "Master's Thesis",
   BibTexOrigem = "14917 www.Inesc-ID.pt 2021-10-24"

You may copy/past the above, or you may click here to export it

This is a recent BibTex adaptation in test which probably do not cover all the conversions needed
If you find an error or something missing, please tell us. Thanks for your comprehension!