author = "Vera Cabarr{\~a}o and Mariana Juli{\~a}o and Rub{\'e}n Solera Ure{\~n}a and Helena Moniz and Fernando Batista and Isabel Trancoso and Ana Isabel Mata da Silva",
   title = "Affective analysis of customer service calls",
   booktitle = "10th International Conference of Experimental Linguistics (ExLing 2019)",
   pages = "37-40",
   location = "Lisbon, Portugal",
   year = 2019,
   month = sep,
   BibTexOrigem = "14960 www.Inesc-ID.pt 2021-10-17"

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