@mastersThesis{IsabeldeLimaHenriquesDias_11_2021,
author = "Isabel de Lima Henriques Dias",
title = "Customer Support with Sentiment",
year = 2021,
month = nov,
type = "Master's Thesis",
BibTexOrigem = "15563 www.Inesc-ID.pt 2022-07-04"
}
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