@mastersThesis{IsabeldeLimaHenriquesDias_11_2021,
   author = "Isabel de Lima Henriques Dias",
   title = "Customer Support with Sentiment",
   year = 2021,
   month = nov,
   type = "Master's Thesis",
   BibTexOrigem = "15563 www.Inesc-ID.pt 2022-12-02"
}

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