@mastersThesis{DiogoAndreBarradasFernandes__,
   author = "Diogo Andr{\'e} Barradas Fernandes",
   title = "Building chatbots for customer support: fast and serious!”",
   school = "IST",
   type = "Master's Thesis",
   BibTexOrigem = "15565 www.Inesc-ID.pt 2021-06-22"
}





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