author = "Martin Shepperd and Fernando Brito e Abreu and Alberto Rodrigues da Silva and Ricardo P{\'e}rez-Castillo",
   title = "Quality of Information and Communications Technology ({QUATIC} 2020)",
   publisher = "Springer",
   series = "Communications in Computer and Information Science",
   number = 1266,
   year = 2020,
   month = sep,
   BibTexOrigem = "15884 www.Inesc-ID.pt 2022-01-27"

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