author = "Joana de Azinhaes Horta",
   title = "{eWOM} para institui{\c c}{\~o}es p{\'u}blicas: aplica{\c c}{\~a}o ao caso do Ex{\'e}rcito Portugu{\^e}s",
   school = "Iscte - Instituto Universit{\'a}rio de Lisboa",
   year = 2020,
   month = jul,
   type = "Master's Thesis",
   BibTexOrigem = "15965 www.Inesc-ID.pt 2021-12-05"

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