author = "Daniel Sousa and Andr{\'e} Vasconcelos",
   title = "‘Last minute medical appointments no-show management’",
   journal = "International Journal of Healthcare Information Systems and Informatics",
   volume = 15,
   pages = "18-37",
   publisher = "IGI Global",
   number = 4,
   year = 2020,
   month = oct,
   BibTexOrigem = "16987 www.Inesc-ID.pt 2021-12-09"

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