author = "Joana Azinhaes and Fernando Batista and J. C. Ferreira",
   title = "{eWOM} for public institutions: application to the case of the Portuguese Army. Social Network Analysis and Mining",
   journal = "Social Network Analysis and Mining",
   volume = 11,
   pages = 118,
   number = 1,
   year = 2021,
   month = nov,
   BibTexOrigem = "17080 www.Inesc-ID.pt 2023-09-23"

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