@phdThesis{CarlosManuelMartinsMendes__,
   author = "Carlos Manuel Martins Mendes",
   title = "An Approach Based on {DEMO} for Managing Service Quality",
   school = "Instituto Superior T{\'e}cnico",
   BibTexOrigem = "5723 www.Inesc-ID.pt 2021-09-19"
}

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