Digital Transformation and Citizenship addresses the innovative or disruptive adoption of digital tools and related methods by organizations (to support their core activities) and humans (to collectively or individually engage as efficient workers, informed customers and responsible citizens). A common denominator in this landscape is the set of challenges in relation to the life-cycles of  information in complex socio-technical contexts, especially when seen from a holistic perspective that motivates and potentiates multi-disciplinary research.

Digital Transformation and Citizenship covers, among others, the knowledge domains explored in the Research Areas of INESC-ID, including data science, human-computer interaction, search and recommendation systems, digital libraries and archives, information security, business process management, process mining, graph theory, game theory, computer games, and virtual agents and societies. Also, in an increasingly multilingual society, we are especially proud of our expertise in speech and language technology, in particular for processing Portuguese in all its variants. INESC-ID already has proven expertise on using knowledge from all these domains for solutions for data-informed decision-making and prosocial behaviour, including to extract knowledge from data (social networks, business process and case management) and to improve the interaction between users and systems (information visualization and natural language interfaces, for example).

This vision motivates INESC-ID, at a fundamental level, to apply and deepen its body of knowledge in information and data management, as also on the related societal implications. Addressing, in a unique vision, the complexity of formal organizations (business or others), informal societal groups, and individuals immersed in the cyberworld, is a global challenge for what INESC-ID holds accumulated relevant expertise.