Multilingual AI Agent Assistants (MAIA)
Type: National Project Project
Duration: from 2020 Apr 01 to 2023 Apr 01
Financed by: ANI e FCT
Prime Contractor: C - Unbabel (Company) - Lisboa, Portugal
Project Web Site: https://www.inesc-id.pt/wp-content/uploads/2020/12/MAIA-1.pdf
On MAIA, we’ll develop a multilingual conversational platform where human agents are assisted by AI agents. This approach will overcome the above limitations by targeting the following scientific and technological goals: New memory efficient neural models for context-aware machine translation, suit- able for online and real-time translation. These models will retain key aspects of a conversation (e.g., the gender of the customer), bringing them up whenever needed to translate a message. New answer generation techniques where the human agent (e.g., a tourism officer) will receive suggestions that reduce effort and increase the customer’s (e.g. a tourist) satisfaction. New techniques for conversational quality estimation and sentiment analysis to assess how well the conversation is addressing the customer’s needs, while simultaneously increasing --human empathy. Integration of the scientific advances above into a full end-to-end product. Two demonstrators will be built to cover concrete use cases in the Travel and Tourism industries. https://resources.unbabel.com/maia-unbabel-researchCheck out our video at CMU website and youtube channel: https://www.youtube.com/watch?v=TlafBact0co
Partnerships
- C - Unbabel (Company) - Lisboa, Portugal
- IT (Other)
- R - INESC-ID Lisboa (Other) - Lisboa, Portugal
- U - Carnegie Mellon University (University) - Pittsburgh, USA